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How can I update my contact information with BioTrust?Updated 6 months ago

You can request a change to your personal information by reaching out to Customer Service. 

Our Customer Support team can be reached by

  • Chatting with our knowledgeable, digital assistant on our website BioTRUST.com - 24 hours a day, 7 days a week 
  • Emailing [email protected]
  • Calling 1-800-766-5086 for U.S. and Canada customers and +1-512-721-0026 for International customers (outside U.S. and Canada)

Agents are available Monday through Friday 9:00am – 6:00pm ET (closed from 1:00pm - 2:00pm ET for lunch).

Please remember to include any applicable changes:

  • Your name
  • The address you would like to update (billing/shipping)
  • The contact number you would like to update
  • The email address/addresses that you would like to update


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