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Why didn't I receive an order confirmation?Updated 6 months ago

If you have not received an order confirmation, please check your email Spam or Junk folders and confirm your payment was processed successfully. (Your financial institution can assist you with confirmation of the successful processing of your payment.) 

Should you need further assistance, our customer support team will be happy to verify your email address and resend the order confirmation for your records.

Our Customer Support team can be reached by

  • Chatting with our knowledgeable, digital assistant on our website BioTRUST.com - 24 hours a day, 7 days a week 
  • Emailing [email protected]
  • Calling 1-800-766-5086 for U.S. and Canada customers and +1-512-721-0026 for International customers (outside U.S. and Canada)

Agents are available Monday through Friday 9:00am – 6:00pm ET (closed from 1:00pm - 2:00pm ET for lunch).


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