How do I cancel or change an order I just placed?Updated 3 months ago

To better serve our customers and provide faster delivery, we quickly send orders for processing. There is a limited time frame in which we're able to make changes to your order. Once this time has lapsed, changes cannot be made. To cancel or modify your order, please contact our customer support team.

Our Customer Support team can be reached by

• Chatting with our knowledgeable, digital assistant on our website BioTRUST.com - 24 hours a day, 7 days a week 
• Emailing [email protected]
• Calling 1-800-766-5086 for U.S. and Canada customers and +1-512-721-0026 for International customers (outside U.S. and Canada)

Agents are available Monday through Friday 9:00am – 6:00pm ET (closed from 1:00pm - 2:00pm ET for lunch).