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Returns and Refunds

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Articles

Does BioTrust offer a money back guarantee?

Here at BioTrust Nutrition, we believe in the quality of our products, which is why we offer a 60-day Money Back Guarantee. We want you to be completely satisfied with your products and your experience with our company. To ensure your satisfaction, w

How do I request a refund for my product?

Here at BioTrust Nutrition, we believe in the quality of our products, which is why we offer a 60-day Money Back Guarantee. We want you to be completely satisfied with your products and your experience with our company. To ensure your satisfaction, w

What is an In House Credit?

Instead of returning a product for a refund, we offer a 125% In House Credit (IHC) option. It's a credit held on your account to be applied towards a future purchase of your choice. As an example, if the product you purchased was $87.00, your 125% In

What is your return policy?

We want you to be completely satisfied with your experience. You are backed by a 60-Day Money-Back Guarantee. For more information, please reach out to our Customer Support Team. Our Customer Support team can be reached by. Agents are available Monda

Can I exchange a product?

Yes! If you are within the money-back guarantee timeframe, we're happy to help exchange your existing products for other BioTrust products to help continue you on the path to your health and nutrition goals. Please reach out to Customer Support fofur

When will I receive my refund?

All refunds are processed to the original form of payment within 72 hours of receiving the returned package. Please allow up to 7 days for your bank to process the refund.Check refunds will be processed within 24 hours. Please allow 10 days for the d

How to do I cancel or change an order I just placed?

To better serve our customers and provide faster delivery, we quickly send orders for processing. There is a limited time frame in which we're able to make changes to your order. Once this time has lapsed, changes cannot be made. To cancel or modify

What is an Exchange?

If you are not completely satisfied with your purchase, you may request that we send another quality product in “exchange” for it with free shipping. Notes about Exchanges: