Contact us by email 24/7
Support@BioTRUST.com

While we strive to respond quickly. Please allow up to 48 hours for a reply. 
We kindly ask that you refrain from submitting duplicate requests. 

Need to manage your subscription? Login to your Account Portal on BioTRUST.com anytime!

Contact us 
Monday – Friday
9am – 6pm ET 
(closed 1pm – 2pm for lunch)

Shop

My Account

Manage Subscriptions

Shipping Policy

Return Policy

BioTRUST Nutrition

Low Carb Multi-Protein contains. Click Here To Learn More About Low Carb Multi-Protein.

What percentage of Low Carb Multi-Protein is whey?

Products

BioTRUST® Low Carb — Protein Powder Blend

Low Carb Ingredients

Does BioTRUST offer a money back guarantee?

How do I request a refund for my product?

What is BioTRUST Cash (formerly In House Credits)?

What is your return policy?

Can I exchange a product?

When will I receive my refund?

How do I cancel or change an order I just placed?

What is an Exchange?

What is a 25% Instant Refund?

Does BioTRUST offer a money back guarantee? copy

Returns & Refunds

How can I cancel my Subscribe & Save?

Can I use Subscribe & Save outside of the US?

What are the benefits of Subscribe & Save?

My renewal notice indicated that multiple subscriptions will be combined into one shipment. What does that mean?

Will my subscriptions always be combined?

Not all of my subscriptions renewing within 7 days were combined. Why?

Will combining my shipments affect my subscription billing dates?

How will I know if my subscriptions are being combined into one shipment?

What happens if I want my subscriptions shipped separately?

What if I have different shipping addresses for my subscriptions?

Can I choose to have my subscription orders combined manually?

Can I make changes to my Subscribe & Save?

How do I cancel my Subscribe & Save order through the BioTrust Customer Portal?

How do I update my credit card information through the BioTrust Customer Portal?

How do I view my purchase history for my Subscribe & Save purchases through the BioTrust Customer Portal?

How do I delay my Subscribe & Save order through the BioTrust Customer Portal?

How do I skip or unskip a Subscribe & Save delivery through the BioTrust Customer Portal?

How do I view my upcoming Subscribe & Save orders by date (Upcoming orders) through the BioTrust Customer Portal?

How do I change the quantity of my Subscribe & Save item on the BioTrust Customer Portal?

How do I change the flavor of an item in my Subscribe & Save on the BioTrust Customer Portal?

How can I purchase my Subscribe & Save product now through the BioTrust Customer Portal?

How do I update the shipping address associated with my Subscribe & Save subscription through the BioTrust Customer Portal?

How do I add a product to my Subscribe & Save subscription through the BioTrust Customer Portal?

BioTrust "My Account" Customer Portal

Manage My Subscription

Can BioTrust products be purchased from a store or nutrition outlet?

Can BioTRUST products be purchased wholesale? Can I resell BioTRUST products?

Can I pay for my BioTRUST order by check or money order?

Does BioTRUST have any shipping facilities in countries outside the United States?

Does BioTRUST offer a discount for members of the United States Military?

Does BioTRUST offer product samples?

Does BioTRUST ship to Military APO/FPO/DPO addresses?

How can I update my contact information with BioTRUST?

How do I sign up for promotional offers and newsletters from BioTRUST?

Can I have my product shipped automatically?

Can I place my order over the phone?

Do you ship to P.O. Boxes?

How do I redeem my BioTRUST Cash?

How much is shipping outside of the US?

How much is shipping within the United States?

Where does BioTRUST ship?

Which forms of payment does BioTRUST accept?

Why didn't I receive an order confirmation?

Where can I find my tracking number?

Why hasn't my order shipped yet?

Why does my order show delivered when I haven't received it?

Why can't I track my order?

Where is my order?

How do I track my order?

Why does my order include sales tax?

Why do I owe customs fees or duties?

What happens if customs seizes my package?

Can I use more than one coupon on my order?

Can I get a larger discount if I purchase in bulk?

How do I know my personal information is safe and secure?

Ordering & Shipping

Are BioTrust products vegetarian-friendly?

Do any BioTrust products help with boosting testosterone?

Do any BioTrust products help with macular degeneration?

Are there any allergy concerns with BioTrust products?

Can I recycle BioTrust product bottles or containers?

Does BioTrust offer a multi-vitamin?

Does BioTrust recommend products from other companies?

Does BioTrust source ingredients from China?

Does any BioTrust product help with weak bones or general bone health?

Does radiation from the shipping company or from x-ray scanners kill the probiotic or affect any BioTrust product?

From where does BioTrust source the gelatin used in its products?

How long before eating should I take products that require to be taken with a meal for maximum absorption?

How much protein should I consume?

How many servings are in each BioTrust product?

I have a medical condition. Can I take your products?

If I cannot swallow large pills, is it ok to break open the powder capsules and place the contents in food or drink?

If I only eat one meal per day, when do I take BioTrust products? Will they still help me?

Is it alright to break open the softgel capsules and empty the liquid contents into food or drink?

My supplements don't dissolve when I leave them in a glass of water overnight, how will my body absorb them?

My supplements were left in hot temperatures for a long period of time, will they still be effective?

Shelf-life of BioTrust Products

Should I take my supplements on my cheat day(s)?

Directions for use of BioTrust Products

How long do I have to use BioTrust products before seeing results?

What adverse effects/reactions have been reported on your product?

What are "net carbs?"

What are the benefits of your product?

What does the "Best By" or "Best Before" date on my BioTrust product mean?

What does the logo with the cow and the words “Ethical,” “Humane,” and “Compassionate” stand for?

What if the products don't work for me?

What is the best way to dispose of expired BioTrust products?

What is the best way to store my BioTrust product?

What is the inner lining (package/packaging) made out of for Keto Elevate and Ageless Multi-Collagen bags?

When is the best time to take my supplements, before, during, or after my meal?

Where are BioTrust products made?

Which BioTrust products are compatible with the Keto diet?

Which products contain a desiccant (silica) packet?

Why do some BioTrust products contain a form of caramel as an ingredient?

Will I always pay the same price for my product?

How do I sign up/ opt out/ or re-enroll for text messages?

How do I sign up for or opt out of our email newsletter?

What couriers does BioTrust use for shipping?

Are BioTRUST Products tested for heavy metals?

Are BioTRUST products NSF certified?

Are BioTRUST products USP certified?

Are BioTRUST products World Anti-Doping Agency (WADA) certified?

Are BioTRUST products tested for traces of sulfur?

Are any of BioTRUST products tested on animals?

What does GMP mean? Are BioTRUST products GMP certified?

What does BioTRUST mean when it refers to ingredients being cruelty-free?

What is a randomized, double-blind, placebo-controlled (RDBPC) clinical study?

Which BioTRUST products are certified Halal?

Which BioTRUST products are gluten-free?

Which BioTRUST products are kosher?

Which BioTRUST products are non-GMO?

Which BioTRUST products are organic?

Are our products FDA-approved?

BioTrust Product Testing & Certification

Do BioTRUST products contain caffeine or other stimulants?

Do any BioTRUST products contain creatine?

Do any BioTRUST products contain MSG?

Do any BioTRUST products contain the ingredient Ace K?

Do any BioTrust products contain titanium dioxide?

Are BioTrust product containers and bottles BPA-free?

Are BioTrust products made with natural ingredients?

Are BioTrust products gluten-free?

Do any BioTrust products contain...?

Can I take BioTrust products after the Best By date?

Can I take BioTrust products while pregnant or nursing?

Can I take more than the recommended dose of BioTrust products?

Can I take my BioTrust products with products from other companies?

Can I take multiple BioTrust products together?

Can children take BioTrust products?

Can my pet(s) or animal(s) take BioTrust products?

Can I continue taking BioTrust products long-term, even after I have achieved my goal?

Can I take BioTrust products...?

Prop 65 - Should I be concerned about BioTrust products?

Prop 65 - Where can I get more information?

Prop 65

Miscellaneous

Video instructions for product use

How long will a bottle of AbsorbMax last?

What is AbsorbMax?

What is the best way to use AbsorbMax?

What is the ingredient ATPrime found in AbsorbMax?

What are the enzymes in AbsorbMax?

AbsorbMax Ingredients

AbsorbMax™ — Broad-Spectrum Digestive Enzyme Supplement

How does Ageless Biome work?

What is Ageless Biome?

What is a postbiotic?

What is the best way to use Ageless Biome?

With what other BioTRUST products does Ageless Biome work best?

Ageless Biome Ingredients and Supplement Facts Panel

Ageless Biome Ingredients

Ageless Biome® — Advanced Postbiotic & Gut Health Supplement

Can I take more than one dose of Ageless Body daily?

Can you actually see a noticeable difference when taking Ageless Body or is this mostly at the cellular level?

Does Ageless Body help with weight loss?

How does Ageless Body help with improving telomeres?

What is Ageless Body?

Which BioTrust products would you recommend to best complement Ageless Body?

Will Ageless Body help my heart and/or brain?

Will Ageless Body help take away wrinkles?

Will Ageless Body make me feel or look younger?

Does Ageless Body contain Ashwaganda?

How does the Setria Glutathione in Ageless Body bolster the body's internal defense network (i.e., natural killer cells)?

Is the Vitamin C in Ageless Body made from synthetic materials or natural material?

What percentage of Low Carb Multi-Protein is whey?Updated a day ago