Ordering & Shipping

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Articles

Can BioTrust products be purchased from a store or nutrition outlet?

At this time, BioTrust products are not available in stores, and we do not have any physical locations in which to purchase our products.

Can BioTrust products be purchased wholesale? Can I resell BioTrust products?

We do not offer a wholesale program, and reselling BioTrust products is prohibited. However, we offer an affiliate program. Affiliates receive commissions on all referral-based sales. More details on this program, as well as the application to become

Can I pay for my BioTrust order by check or money order?

Yes, we accept checks and money orders. Please call or chat with our Customer Service team so we may create the order for you. This allows us to apply any coupon codes you have and ensures order accuracy. Once the order is created, we'll provide all

Does BioTrust have any shipping facilities in countries outside the United States?

No, BioTrust products are shipped from the United States only. If you are shipping our products outside of the United States, please review our International Shipment Notice. BioTrust orders are processed in US dollars, and the currency conversion wi

Does BioTrust offer a discount for members of the United States Military?

At this time, we do not offer a specific discount to members of the military. However, we continuously offer promotions and sales allowing customers the opportunity to receive savings on our products. Also, our Subscribe & Save subscription plan is a

Does BioTrust offer product samples?

We offer sample-size containers for some of our products; however, they are only available with specific promotional offers. If you're interested in those promotional offers, our Customer Support team is happy to help you. Our Customer Support team c

Does BioTrust ship to Military APO addresses?

Yes, BioTrust Nutrition ships to APO addresses.

How can I update my contact information with BioTrust?

You can request a change to your personal information by reaching out to Customer Service. Our Customer Support team can be reached by. Agents are available Monday through Friday 9:00am – 6:00pm ET (closed from 1:00pm - 2:00pm ET for lunch). Please r

How do I sign up for promotional offers and newsletters from BioTrust?

Simply reach out to our customer support team to request to be added to our newsletters and email list!. Our Customer Support team can be reached by. Agents are available Monday through Friday 9:00am – 6:00pm ET (closed from 1:00pm - 2:00pm ET for lu

Can I have my product shipped automatically?

Yes! Our Subscribe & Save program is the easiest and most convenient way to get your favorite BioTrust products delivered each month, without having to place new orders. By choosing Subscribe & Save when you place your order, you can receive up to 2

Can I place my order over the phone?

Yes! You can contact our customer support line by dialing 1-800-766-5086 for U.S. and Canada customers and +1-512-721-0026 for International customers (outside U.S. and Canada). We are available Monday through Friday 9:00am – 6:00pm ET (closed from 1

Do you ship to P.O. Boxes?

Yes! Orders shipped to P.O. boxes are delivered via the United States Postal Service.

How do I redeem my In House Credit?

You may redeem your In House Credit by contacting our customer support team. Our Customer Support team can be reached by. Agents are available Monday through Friday 9:00am – 6:00pm ET (closed from 1:00pm - 2:00pm ET for lunch).

How much is shipping outside of the US?

The shipping cost varies depending on the weight of your order and delivery speed you select. When placing your online order, you will be able to select from the available shipping options to your address.

How much is shipping within the United States?

Where does BioTrust ship?

Please click the link below to view a list of destination countries. If your destination country is not listed, shipping is not supported at this time. We apologize for any inconvenience.

Which forms of payment does BioTrust accept?

We accept Visa, MasterCard, American Express, Discover, personal checks, and money orders. To pay by check or money order, please contact our customer support team. Our Customer Support team can be reached by. Agents are available Monday through Frid

Why didn't I receive an order confirmation?

If you have not received an order confirmation, please check your email Spam or Junk folders and confirm your payment was processed successfully. (Your financial institution can assist you with confirmation of the successful processing of your paymen

Where can I find my tracking number?

Your tracking number can be found in the shipping confirmation email sent to you when your order ships. Please refer to this email when tracking your package.

Why hasn't my order shipped yet?

Although we process orders for shipment 7 days a week, our carriers only pick up Monday through Friday. Weekends, holidays and inclement weather can cause shipping times to vary. Once your order ships, you will receive a shipping confirmation email t

Why does my order show delivered when I haven't received it?

Please check your order confirmation to ensure your order was shipped to the correct address. If your order was shipped to an apartment building or office, please check with the front desk, lobby, or office manager. If your order was shipped to your

Why can't I track my order?

Once we ship your order and you receive your tracking number, please allow 24 - 48 hours for the carrier to update their records and for your tracking information to update.

Where is my order?

Once your order ships from our facility, you will receive a shipping confirmation email with your tracking information. You can click on the tracking number to view the delivery status of your order. Please note: it can take 24 - 48 hours for trackin

How do I track my order?

Once your order ships, you will receive a shipping confirmation email that will include your tracking number. Please refer to this email when tracking your package.

Why does my order include sales tax?

To ensure we are compliant with state tax laws, taxes are assessed based on the ship-to address. Although your billing address may belong to a state that does not collect sales tax, your ship-to address may be different. If you have existing Subscrib

Why do I owe customs fees or duties?

International customers may be responsible for additional customs duties, taxes or fees that are determined by their local government and vary by country. International customers are responsible for ensuring products and quantities ordered can be law

What happens if customs seizes my package?

If you are concerned that customs may seize, damage or destroy your package, we recommend you contact your local customs office to fully understand any regulations or restrictions that may apply to the products you are ordering. Unfortunately, we can

Can I use more than one coupon on my order?

At this time, we are unable to apply more than one coupon code to an order.

Can I get a larger discount if I purchase in bulk?

While we do not offer wholesale discounts at this time, we do offer several different discount options. Discounts are available when you purchase multiple bottles/boxes of a product, sign up for monthly subscriptions, and when you add other products

How do I know my personal information is safe and secure?

We implement a variety of security measures to maintain the safety of your personal information.