Manage My Subscription

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How can I cancel my Subscribe & Save?

All Subscribe & Save modifications must be requested at least 24 hours before your order is scheduled to be billed.Alternatively you can email us at support@biotrust.,com or call us at 1-800-766-5086.Agents are available Monday through Friday 9:00am

Can I use Subscribe & Save outside of the US?

Please see the list of countries to which we ship. If your destination country is not listed, shipping is not supported at this time. We apologize for any inconvenience. United States (Alaska or Hawaii). United States (Continental). A. Afghanistan. A

What are the benefits of Subscribe & Save?

The Subscribe & Save (S&S) program provides a recurring delivery of the products you love at a discounted rate with free shipping. Need a product sooner? The shipment date and/or frequency of delivery may be modified. Running out of product before th

My renewal notice indicated that multiple subscriptions will be combined into one shipment. What does that mean?

To reduce waste and make things easier for you, BioTRUST combines multiple subscription renewals within a 7-day window into one shipment. It’s a simple way to get your products while helping the environment!

Will my subscriptions always be combined?

No, your subscriptions will only be combined when multiple renewals happen to fall within the same 7-day period. If your subscriptions renew on different schedules, they'll continue as usual and only be combined when it makes sense!

Not all of my subscriptions renewing within 7 days were combined. Why?

While we do our best to combine multiple subscriptions renewing within 7 days, there are a few reasons why some may still ship separately. These include differences in payment methods, promotions applied, or how the subscriptions were originally set

Will combining my shipments affect my subscription billing dates?

Yes! When we combine your shipments, the billing dates for that renewal are combined too. This means you'll see a single charge for the combined subscriptions. Don't worry - your subscriptions will still renew on their usual schedules. If they typica

How will I know if my subscriptions are being combined into one shipment?

You will receive an upcoming renewal notification that will clearly indicate if multiple subscriptions are being combined into a single shipment.

What happens if I want my subscriptions shipped separately?

Our system automatically combines shipments for eligible subscriptions renewing within a 7-day window. This helps minimize packaging and streamline deliveries. If you’d like to change your billing date to avoid combined shipments, you can easily mana

What if I have different shipping addresses for my subscriptions?

We only combine shipments going to the same shipping address. If your subscriptions have different shipping addresses, they will continue to be processed and shipped separately.

Can I choose to have my subscription orders combined manually?

Combining shipments is an automated process based on your renewal dates. If your subscriptions are eligible for combining, they will be processed together automatically. However, you can log into your BioTRUST account at any time to adjust the freque